Refund and Returns Policy

Moomers Return Policy

Moomers will refund the full merchandise value up 30 days from the time of purchase. For faster processing, we recommend items be returned within 30 days of receipt and in their original packaging and resalable condition. Returns sent back to Moomers are the customer’s responsibility unless: a) cu*************@mo*****.com is notified within 30 days of receipt, AND b) the item received arrived damaged, OR c) the item received was not what was ordered. Moomers is not responsible for any lost or stolen packages.

How to Return Items

When returning stock items of your choice, include a copy of the completed return form (found on the back of the packing slip). If you do not have a return form, you can download it here: RETURN FORM

Return shipping can be arranged with the shipper of your choice; however, we do encourage you to use a shipper with a reliable tracking system such as FedEx or UPS. If the shipment is lost or damaged on its way back to Blick, you may follow up with the shipper for a claim resolution.

Once a return package has been delivered to our distribution center, please allow 2 weeks for the return to be reviewed and processed.

Upon Receipt of Your Order

Be sure to count parcels and inspect the shipment before signing the delivery receipt. If damage or shortage is apparent upon receiving your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify that there is damage. Save the damaged package or carton for inspection.

Open all packages immediately and inspect the merchandise to verify it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is uncovered, notify us at once. Pictures of the damage are encouraged for all shipments.

Check your merchandise against the packing slip. If an overage or shortage exists, we require you to notify cu*************@mo*****.com within 30 days after receipt of your merchandise.

Limitations of Liability

By making a purchase from Moomers, you agree that Moomers is not responsible for any damage or harm caused by the receipt, possession, storage, use, or misuse of the products it sells or the services it provides. You agree that Mooomers shall not be liable for any loss arising from the use of its services or the goods it sells. Notwithstanding the foregoing, should Moomers be found liable for any damages, you agree that such liability shall be limited to a maximum of the amount you paid for the product or item. Moomers is not responsible for use of the product or damage for anything other than the product’s intended use.